Plans that match your lab

Labtools keeps costs low by providing usage-based billing. These charges allow customers to only pay for their actual usage of our services, such as the number of transactions or data processed during the billing period. Stripe calculates the total usage at the end of the month and automatically generates an invoice for the account, detailing the charges incurred. Once generated, Stripe sends the invoice to the customer via email and can also handle payment processing based on the invoice terms.

Yes. After cancelling your subscription, you'll be able to log into your application until the last day of the billing cycle. Unless you delete your account, you will still be charged monthly usage based fees according to your usage until your subscription expires.

First, you must cancel your subscription, then you can delete your account. Cancelling your subscription will prevent future subscription plans from renewing, and you will still be charged monthly usage. Deleting your account will stop all monthly usage based billing and delete all data from the platform.

Support is available 24/7 via email and chat(gpt) on our website. We offer 9-5 EST priority email support, slack, and phone. We're here to help you with any questions or concerns you may have.

Yes! You can invite collaborators to work on your projects, and they can upload their own content. If you paid for a year subscription for 1 user, and a new user registers/logs into your organization on the platform, your account will be automatically charged for an extra user license for a single month. You will receive an email notification and administrators will be notified in the app to revise user licenses if necessary.

Our hosting plans are designed to handle high traffic volumes, so you can rest assured that your site will perform well under pressure. As an official partner of Amazon Web Services, our technology can handle petabyte scale while you only pay based on the data your laboratory uses on a monthly basis.