How can we help?
Need support or have a question about Labtools? We're here to help.
Getting Started
Labtools is designed to be user-friendly and intuitive. Labtools is ideal for scientists beginning to work with ELNs and LIMs, while we also provide enterprise plans better suited for larger organizations and developers.
Yes, you do only pay $1. But at the end of 24 hours, you will be asked to pay the remainder ($4) of the term for the next month you signed up for when you created your account.
Please contact our support team directly: Contact Support
Support is available 24/7 via chat, and 9-5 EST via email or phone. We're here to help you with any questions or concerns you may have.
Yes! You can invite clients or coworkers to collaborate on your projects, and they can upload their own content. You are only charged based on your monthly active users and must pay up front for new user licenses.
Profile & plans
You can change your subscription tier at any time inside of the application. If you run into any issues, please contact support: Contact Support
Yes, but you'll still be able to log in for the remainder of the term for the plan you paid up for upfront. Your subscription won't renew.
Visit the profile page at app.labtools.ai/profile to make any necessary adjustments to your profile.
You can delete your account in the application as long as there are no workflows that are currently running and your subscription has been paused.